Sometimes I hear that change in a company can be supported by the concept of internal heroes, role models, or promoters. You elevate an individual that has the sought after behaviour and turn that person into an internal hero. The idea is that others will follow. Can this be a fruitful method for companies going digital, in this case meaning transformation of the way they handle customers with an improved online presence? Let’s look at a couple of cases and discuss a few pros and cons with this concept.