You have probably heard about Net Promoter Score (NPS) before. The management tool that allows any business to measure customer loyalty, by asking only one question:
“How likely is it that you would recommend us to a friend or colleague?”.
But even though the question itself is quite simple, the process of implementing NPS is more complicated. With this presentation, you will be prepared for what to consider when it is time to implement NPS in your organisation.
Enjoy!
