The failure button

It goes without saying that a great user experience in the interaction with a product is crucial for achieving customer satisfaction. My colleague Stellan wrote about this just recently, and there are already many articles covering the topic of UX design, so in this post I’m going to talk about what I personally believe are the two most important components of any kind of user interaction.

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10 things people hate about your website

People are used to quality and efficiency online, and if your site doesn’t hold up to those standards chances are that your visitor will leave and choose a competitor instead. Here are a few things to avoid if you don’t want to annoy your online visitor.

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